Overview

At Rugsoverseas, we understand that sometimes a product may not meet your expectations. That’s why we offer a straightforward return and exchange policy to ensure your confidence in shopping with us. If you’re not satisfied with your purchase, we are here to assist you with easy returns and exchanges.

Our goal is to make the return and exchange process as smooth as possible for you. We believe in building trust and providing exceptional customer service, so you can shop for handmade carpets with peace of mind.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed after 2 days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at rugsoverseas65@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rugsoverseas65@gmail.com. and send your item to: F213-D, Maharaja Building, Old M.B Road, New Delhi 110030, India .

Shipping returns

To return your product, you should mail your product to: F213-D, Maharaja Building, Old M.B Road, New Delhi 110030, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at rugsoverseas65@gmail.com for questions related to refunds and returns.